rbajje Privacy Policy

1. Introduction and Data Controller

rbajje ("rbajje", "we", "us", "our") operates the online casino and sports betting platform accessible at https://rbajje.onl. rbajje is the data controller responsible for the personal information collected and processed in connection with the platform. This Privacy Policy sets out in clear, formal terms how we fulfil that responsibility.

This policy is part of a suite of documents that govern your relationship with rbajje, alongside our Terms & Conditions and Responsible Gaming Policy. Defined terms used but not defined herein carry the meanings given to them in the Terms & Conditions. This policy was last updated and is effective as of 1 January 2026.

If you have any questions about how rbajje handles your personal data, you may contact us at any time by writing to [email protected]. We aim to acknowledge all privacy-related correspondence within 24 hours Bangladesh Standard Time (BST, UTC+6) and to provide a substantive response within five business days.

2. Personal Data We Collect

2.1 Registration Data

When you create a player account with rbajje, we collect the information you provide directly, including your full name, date of birth, email address, mobile telephone number, and the details of your preferred payment method (such as your registered bKash, Nagad, or Rocket wallet number). This data is required to open and maintain your account and cannot be omitted.

2.2 Identity Verification Data

To comply with our Know Your Customer (KYC) obligations and to verify your age (all players must be aged 21 or above), we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address such as a utility bill or bank statement issued within the last three months. These documents are stored securely and are used solely for verification purposes.

2.3 Transaction and Financial Data

We record all deposits, withdrawals, and betting transactions conducted through your rbajje account. This includes transaction amounts, timestamps, payment method references, and game or market identifiers. Financial transaction records are retained for a minimum of five years in accordance with standard record-keeping practices applicable to financial services businesses.

2.4 Usage and Technical Data

When you access rbajje, our servers automatically collect certain technical information, including your IP address, device type, operating system, browser type and version, and the pages or game sections you visit. This data is collected via server logs and, where applicable, cookies and similar tracking technologies. We use this data to maintain platform security, diagnose technical problems, and understand aggregated usage patterns so we can improve the platform for all players.

2.5 Communications Data

We retain records of all communications between you and rbajje, including support tickets submitted by email, live chat transcripts where that feature is active, and any complaints or feedback you provide. These records help us maintain quality standards, resolve disputes, and train our support team.

2.6 Marketing Preferences

Where you have opted in to receive promotional communications, we record that preference alongside the date and method of consent. You may withdraw your consent to marketing communications at any time by contacting support at [email protected] or by using the unsubscribe mechanism included in any marketing email you receive from us.

3. How We Use Your Personal Data

rbajje processes your personal data on the basis of one or more of the following legal grounds: (a) the performance of the contract between you and rbajje (i.e., operating your account and providing gaming services); (b) compliance with legal obligations to which rbajje is subject (such as age verification and financial record-keeping); (c) our legitimate interests in operating a secure, fair, and commercially sustainable platform; and (d) your explicit consent, where required (principally for marketing communications).

Specifically, we use your personal data for the following purposes:

• Creating, maintaining, and securing your rbajje player account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment providers.
• Verifying your identity and age in accordance with our KYC procedures.
• Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct.
• Settling bets and resolving any related disputes in connection with casino games, cricket markets (including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures), and other sports betting markets.
• Providing customer support and responding to your enquiries and complaints.
• Sending you transactional notifications relating to your account, such as deposit confirmations, withdrawal updates, and security alerts.
• Sending you promotional communications about rbajje offers and seasonal promotions (only where you have provided explicit consent and have not subsequently withdrawn it).
• Applying responsible gaming tools such as deposit limits and self-exclusion, and monitoring for indicators of problem gambling in accordance with our Responsible Gaming Policy.
• Improving platform functionality, user experience, and game selection by analysing aggregated, anonymised usage data.
• Complying with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. rbajje uses cookies and similar technologies (including local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and gather analytics data.

4.2 Types of Cookies We Use

Strictly Necessary Cookies: These are essential for the platform to function. They enable you to log in, navigate the site, and use core features such as the game lobby and account dashboard. You cannot opt out of strictly necessary cookies while using rbajje.

Analytics Cookies: These help us understand how players interact with the platform by collecting anonymised data about page visits, session durations, and feature usage. We use this data to improve rbajje. Analytics cookies may be managed through your browser settings.

Preference Cookies: These remember your choices and settings, such as your preferred language or the last game category you visited, so you do not need to re-enter them on each visit.

4.3 Managing Cookies

Most modern browsers allow you to view, manage, block, or delete cookies through their settings menus. Please note that blocking strictly necessary cookies will impair your ability to use the rbajje platform. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

5. Sharing Your Personal Data

rbajje does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

5.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transaction data with your chosen payment provider (bKash, Nagad, Rocket, or Upay). Each of these providers operates under its own privacy and data protection policies. rbajje is not responsible for the data practices of third-party payment processors once data has been transmitted to them in connection with your transaction.

5.2 Game Providers

The casino games available on rbajje are powered by third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical data (such as your game session identifier and bet amounts) necessary to deliver and settle game rounds. They do not receive your full personal profile.

5.3 Identity Verification Services

Where we use third-party KYC or identity verification tools to confirm your age and identity, your identity documents and associated data will be shared with the provider of that service for the sole purpose of verification. All such providers are contractually bound to handle your data securely and confidentially.

5.4 Legal and Regulatory Disclosures

We may disclose your personal data to law enforcement agencies, courts, regulators, or other public authorities where we are legally required or permitted to do so. rbajje will, where lawful and practical, notify you of such a disclosure request before complying.

5.5 Business Transfers

In the event that rbajje undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

6. Data Retention

rbajje retains your personal data for as long as your account remains active and for a period thereafter as required by legal, regulatory, or legitimate operational obligations. The general retention periods we apply are as follows:

• Account and registration data: Retained for the duration of your account and for five years after account closure.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction.
• KYC and identity verification documents: Retained for five years after account closure or the date of the last transaction, whichever is later.
• Support communications: Retained for three years from the date of the communication.
• Marketing consent records: Retained for two years after consent is withdrawn or the account is closed.
• Technical and usage logs: Retained for up to 12 months on a rolling basis, after which they are anonymised or deleted.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

7. Your Data Rights

As a data subject, you hold the following rights in relation to your personal data held by rbajje. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered account username. We will respond within five business days.

8. Data Security

rbajje implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, strict access controls limiting data access to authorised personnel on a need-to-know basis, regular internal security reviews, and secure procedures for handling any suspected data breaches.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in significant risk to your rights and freedoms, rbajje will notify you as promptly as reasonably practicable after becoming aware of the breach. Notification will be provided to the email address registered on your account.

You also have a role in keeping your account secure. You should use a strong, unique password for your rbajje account, never share your login credentials with any third party, and contact support immediately at [email protected] if you suspect your account has been accessed without your authorisation.

9. Children and Minors

rbajje is strictly an adults-only platform. No person under the age of 21 may register or use the rbajje platform under any circumstances. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that an account has been registered by or on behalf of a minor, the account will be immediately suspended, all balances will be withheld pending investigation, and the relevant data will be securely deleted following the conclusion of the investigation. If you believe a minor has registered on rbajje, please contact us immediately at [email protected].

10. International Data Transfers

rbajje's primary operations and player base are in Bangladesh. In certain cases, personal data may be transferred to or processed by service providers located outside Bangladesh — for example, game providers or cloud infrastructure vendors. Where such transfers occur, rbajje takes steps to ensure that the receiving parties maintain appropriate data protection standards, including contractual data processing agreements that reflect the protections set out in this policy.

11. Changes to This Privacy Policy

rbajje may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will display a prominent notice on the rbajje platform and update the "Effective" date at the top of this document. Your continued use of rbajje after the effective date of any updated policy constitutes acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your data.

12. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data rbajje holds about you, please contact our privacy team directly:

• Email: [email protected] (plain text — not a clickable link)
• Response time: Within 24 hours acknowledgement; substantive response within 5 business days (Bangladesh Standard Time, UTC+6)
• Subject line: Please include "Privacy Policy Query" or "Data Rights Request" as appropriate

If you are not satisfied with our response to a privacy complaint, you may escalate the matter in writing to our compliance team at the same email address, clearly marked as an escalated privacy complaint. rbajje is committed to resolving all legitimate privacy concerns fairly and transparently.